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Changes to Practice Computer System August to October 2020 Posted on 12 Aug 2020

Dear Patient(s)

Changes to the Surgery Computer System – August/September/October 2020


The practice was planned to migrate to a new clinical computer system last November/December, then this was put on hold following the merger of Joydens Wood Surgery into our service. It was rescheduled for April and then stopped again due to the Covid 19 outbreak. It has now been rescheduled for September.



The practice has now been given its’ date of change, 29th September 2020.  But there will be significant work to be completed both sides of that date and this letter is designed to provide you with some brief details so that you understand why there will be some disruption to our service from now until the middle of October.


So – whilst we only have sketchy details at this stage, we do know the following:


Between now and 22nd September – all clinicians and administrative staff will have to be trained on the new system whilst still carrying out their normal duties. This will mean us having to run short of staff on reception etc. on some days, whilst other staff members are trained. The phone may not get answered as quickly so please bear with us.


23rd September through until go live on 29th September – the Practice will be without any computer system during that week, so we will only be seeing/dealing with essential/emergency cases. The practice will be unable to issue any routine prescriptions – so please request early if you fall due during that time.


On the 29th September, the system will switch over. It is expected we will run on an emergency only basis as the system will need to be configured fully during that day, across all 3 sites, but will update this letter nearer the time once further details are known.


It is believed that we will be unable to book any appointments ahead of go live date, so our normal rules of being able to book 4 weeks ahead will not apply. The last pre bookable appointments will be on 22nd September. We will open the books again for advance booking as soon as possible after go live. Bear in mind that this will be on the current system in use of most appointments being remote, telephone or video consultations, with triage before and clinicians only bringing in the patients they need to see.  


30th September  onwards – staff will be getting used to using the new system, which will inevitably mean they are slower whilst they get to grips with it. Again, please bear with us whilst we gain experience and build confidence.


Patient On Line access will be suspended from 22nd September. After go live, every patient who is currently signed up, will be sent a new activation code for the new system. There are several thousand for us to work through, so it may take several weeks before we can get everyone back on the system, please be patient. In light of the current pandemic, it is thought that on line booking will remain suspended indefinitely.


Please accept our apologies for any disruption during this time, please bear with us and understand that we will do everything we can to make the transition as smooth as possible.


Yours sincerely,


Keith Fuller

Managing Partner

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