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How Do I...
Make An Appointment?

Appointments may be made by telephoning 01474 247003 for Istead Rise and Shorne or 01322 402210 for Summerhouse, or by calling at the respective surgery. Routine appointments may be made in advance (maximum one month), which will enable us to offer you an appointment at a time best suitable to your requirements. If you cannot keep an appointment, please inform us as soon as possible as this will assist in over-subscribed situations. An answerphone option is available to leave a cancellation message.


If you are confronted by a serious problem such as severe chest pain or profuse bleeding call an ambulance (Tel: 999) before calling the surgery.

How Do I...
Obtain Telephone Advice?

Patients are able to speak to GPs and nursing staff during the working day. Please be aware, that due to the constraints of surgery time, normally a message will be taken by the receptionist and passed to the relevant medical professional who will return your call within 48 hours.

How Do I...
Obtain A Home Visit?

Patients are requested to telephone before 10.00am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. The doctor may wish to speak to you before attending you at home. Please remember that several patients can be seen at the surgery in the time it takes to do a home visit.

How Do I...
Obtain Test Results?

Test results and letters from local hospitals have to be checked by the doctor. Therefore please telephone for results in the afternoon. Some tests take longer than others. Your doctor should be able to give you an idea of how long you are likely to wait.


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